Disconnection Errors

Here are error codes you might see if you encounter disconnection problems in High Fidelity.

When experiencing a disconnection error in High Fidelity, you may see a banner in your High Fidelity tab with an error code in it. Below is a list of these. 

When possible, please include the error code you have seen when you are reporting disconnection issues to High Fidelity support. Thank you!

Error Code Issue
0001 Client failed to connect to High Fidelity server.
0002 The space you are trying to enter is at full capacity.
0003 The High Fidelity server you are trying to connect to is currently unavailable. Please check that you have the correct link and try again.
0004 The High Fidelity server you are trying to connect to is currently unavailable.
0005 It looks to High Fidelity as though you aren't connected to the internet. This may also be caused by a firewall, or a privacy/security browser plugin blocking access to High Fidelity.
0006 Internal error.
0007 Internal error.
0008 Client failed while trying to initiate a connection to the High Fidelity server. This may be caused by a firewall, or a privacy/security browser plugin blocking access to High Fidelity.
0009 Client failed while trying to create a High Fidelity session.
0010 Client failed during the process of connecting to High Fidelity server.
0011 Client failed after connecting to High Fidelity server.

 

To address firewall issues, you'll need to allow highfidelity.com and highfidelity.io as well as ports 8000 and 8001.