Here are error codes you might see if you encounter disconnection problems in High Fidelity.
When experiencing a disconnection error in High Fidelity, you may see a banner in your High Fidelity tab with an error code in it. Below is a list of these.
When possible, please include the error code you have seen when you are reporting disconnection issues to High Fidelity support. Thank you!
| Error Code | Issue |
| 0001 | Client failed to connect to High Fidelity server. |
| 0002 | The space you are trying to enter is at full capacity. |
| 0003 | The High Fidelity server you are trying to connect to is currently unavailable. Please check that you have the correct link and try again. |
| 0004 | The High Fidelity server you are trying to connect to is currently unavailable. |
| 0005 | It looks to High Fidelity as though you aren't connected to the internet. This may also be caused by a firewall, or a privacy/security browser plugin blocking access to High Fidelity. |
| 0006 | It looks to High Fidelity as though you aren't connected to the internet. This may also be caused by a firewall, or a privacy/security browser plugin blocking access to High Fidelity. |
| 0007 | Internal error. |
| 0008 | Client failed while trying to initiate a connection to the High Fidelity server. This may be caused by a firewall, or a privacy/security browser plugin blocking access to High Fidelity. |
| 0009 | Client failed while trying to create a High Fidelity session. |
| 0010 | Client failed during the process of connecting to High Fidelity server. |
| 0011 | Client failed after connecting to High Fidelity server. |
To address firewall, VPN, and privacy plugin access issues, please make sure they are allowing highfidelity.com and highfidelity.io as well as ports 8000 and 8001.