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Support (Beta)

  • The use of this service is free of charge to test out integrations.
  • We offer no uptime guarantee for testing, though we will make a concerted effort to avoid disruption where possible.
  • Maximum concurrency is 20 connections per space. This limit is for testing only. Production offers more concurrency depending on your Service Order.
  • This service is offered for development only and should not be used for production applications until you have a Service Order placed with High Fidelity.
  • Accounts, applications, and spaces may need to be recreated if/when you place a Service Order for production.
  • We will respond to support requests within one full business day, taking into account company holidays. Note that this specifies the time to first response, not time to resolution.

We’re excited to see (and hear) what you make with this!

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