Privacy Policy

We collect personal information that you provide to us.

Registration Information. We collect Personal Information that you voluntarily provide to us when you register an account, such as your name, email address, username, password, department, time zone, and any other information your organization has elected to collect.

Communications Information. We collect Personal Information when you use our Services or otherwise contact us, such as your name, email address, job titles, contact or authentication data, phone numbers, usernames, passwords, and other similar information. The Personal Information that we collect depends on the context of your interactions with us and the Services, the choices you make and the features you use.

All Personal Information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such Personal Information.

Some Personal Information — such as your Internet Protocol (IP) address and/or browser and device characteristics, and your interactions with the Service and other users — is collected automatically when you use our Services.

We automatically collect certain information when you visit, use or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Interactions Information. We track the time you spend interacting with the Service and where you spend it. We also track the time you spend interacting with other users of the Service and the time using shared Services. We track your interest in other users as expressed by the time you spend interacting with their profile.

Log and Usage Information. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services, and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

Like many businesses, we also collect information through cookies and similar technologies.

We may use the information we collect or receive:

• To provide and maintain our Services. We may use any of the categories of Personal Information described in Section 1 above to provide our Service and troubleshoot technical issues.
  
  
• To facilitate account creation and logon process.  We use your Personal Information to facilitate account creation and the logon process for the performance of the Services.
  
  
• Request feedback. We may use your Communications Information to request feedback and to contact you about your use of our Website or Services.
  
  
• To manage user accounts. We may use your Registration Information for the purposes of managing your account and keeping it in working order.
  
  
• To send administrative information to you. We may use your Communications Information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  
  
• To protect our Services. We may use any of the categories of your Personal Information described in Section 1 as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
  
  
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract. We may use any of the categories of your Personal Information described in Section 1 for this purpose.
  
  
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. We may use any of the categories of your Personal Information described in Section 1 for this purpose.
  
  
• To respond to user inquiries/offer support to users. We may use your Communications Information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  
  
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the Communications Information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect Personal Information from you. You can opt-out of our marketing emails at any time (see the "What are your privacy rights?" below).
  
  
• For other business purposes. We may use your Log and Usage Information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include Personal Information.

If you are located in the European Economic Area (“EEA”), Switzerland, or the United Kingdom (“UK”), we only process your Personal Information when we have a valid “legal basis”, including as set forth below:

• Consent. You have consented to the use of your Personal Information.
  
  
• Contractual Necessity. We need your Personal Information to provide you with our Services. For example, we may need to process your Personal Information to respond to your inquiries or requests, and to otherwise manage and provide our Services.
  
  
• Compliance with a Legal Obligation. We may have a legal obligation to use your Personal Information. For example, we may process your Personal Information to comply with tax, labor and accounting obligations, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  
  
• Legitimate Interests. We or a third party have a legitimate interest in using your Personal Information. Specifically, we have a legitimate interest in using your Personal Information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services, to prevent fraud and potential illegal or offensive activities, and to establish, exercise or defend legal claims. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.

We only disclose Personal Information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

More specifically, we may to process your data or disclose your personal information in the following situations:

• Partners and Affiliates. We may disclose any categories of Personal Information described in Section 1 above to our current or future partners and affiliates for any of the purposes described in this Privacy Policy.

• Business Transfers. We may disclose or transfer any categories of Personal Information described in Section 1 above in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  
  
• Vendors, Consultants and Other Third-Party Service Providers. We may disclose any categories of Personal Information described in Section 1 above with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. For more information, see “TO WHOM WILL YOUR PERSONAL INFORMATION BE DISCLOSED?” below. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not disclose, sell, rent or trade any of your information with third parties for their promotional purposes.

• Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. We may disclose Log and Usage Data to these providers.
  
  
• As Required By Law and Similar Disclosures. We may access, preserve, and disclose any categories of Personal Information described in Section 1 if we believe doing so is required or appropriate to comply with law enforcement requests and legal process, such as a court order or subpoena, respond to your requests, or protect your, our, or others’ rights, property, or safety.
  
  
• Consent. We may also disclose any categories of Personal Information described in Section 1 with your permission.

We only disclose Personal Information to the following categories of third parties:

We may disclose your Interactions Information to the other users of the service you have interacted with, in an aggregated manor and expressing a general relationship.

We may disclose your Personal Information to the following categories of third parties. If we have disclosed your Personal Information based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "How can you contact us about this notice?".

• Website Hosting Service Providers
  
  
• Cloud Computing Services
  
  
• Customer Management Platforms

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store Personal Information, including your browser type, operating system version, domains, IP address, the URL of the page that referred you, referring/exit pages and information about your interactions with our Website (such as the time of your visit to our Website, page views, where you have clicked and Website traffic trends). To learn more about cookies, please visit www.allaboutcookies.org/.

We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services.

Please review your web browser’s “Help” file to learn how you may modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.

We may transfer, store, and process your Personal Information in countries other than your own.

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your Personal Information may be transferred to, stored, and processed by us in our facilities and by those third parties to whom we may disclose your Personal Information (see "Will your information be disclosed to anyone" above) in the United States, and other countries.

If you are a resident in the EEA, Switzerland or the UK, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We may transfer Personal Information from the EEA, Switzerland or the UK to the U.S. and other third countries based on approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. We may also transfer Personal Information data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. For more information about the tools that we use to transfer Personal Information, or to request a copy of the safeguards that we use, you can contact us as described below.

We keep your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your Personal Information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize such information, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any Personal Information to them.

We aim to protect your Personal Information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your Personal Information, transmission of Personal Information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If you become aware of any Personal Information we may have collected from children under age 18, please contact us at contact@highfidelity.com.

In some regions, such as the United States, the European Economic Area (EEA), and United Kingdom (UK), you have rights that allow you greater access to and control over your Personal Information. You may review, change, or terminate your account at any time.

In some regions (like the U.S., the EEA, Switzerland and the UK), you have certain rights under applicable data protection laws.

Your U.S. State Privacy Rights 

Some U.S. states provide consumers certain rights regarding their Personal Information. Depending on where you live and subject to certain exceptions, you may exercise the following rights:

• The right to confirm whether we process your Personal Information and access Personal Information, including the right to obtain a copy of your Personal Information provided by you to us in a portable and readily usable format.
  
  
• The right to correct inaccurate Personal Information that we maintain about you.
  
  
• The right to delete Personal Information about or concerning you.
  
  
• The right to opt out of the “sale” of your Personal Information and the processing of your Personal Information for targeted advertising.
  
  
• The right to be free from discriminatory treatment for the exercise of your privacy rights.
  
  
• The right to appeal any decision with regard to your privacy request.
  
  
• The right to opt out of profiling in furtherance of producing legal or significant decisions concerning a consumer. We do not engage in such profiling.

Submitting Requests. You can submit access, correction, deletion, and appeal requests by sending us an email to contact@highfidelity.com. You can exercise your right to opt out of the processing of your Personal Information for targeted advertising or the “sale” or your Personal Information by sending us an email to contact@highfidelity.com.

Verification. Requests for access to, deletion, or correction of Personal Information are subject to our ability to verify your identity. If you have an account, we will verify your identity by asking you to log into your account. If you do not have an account, we will attempt to verify your identity by asking for information that we may have about you, such as your name, email address, and other information.

Authorizing an Agent. If you are acting as an authorized agent on behalf of another consumer, please send an email to contact@highfidelity.com and attach a written authorization signed by the resident. Depending on the nature of the request, we may still require the consumer to directly verify their identity and confirm that they have provided you permission to submit the request.

Your EEA, Switzerland, and the UK Privacy Rights

These privacy rights may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain Personal Information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

If we are relying on your consent to process your Personal Information, you have the right to withdraw your consent at any time and free of charge. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the EEA or UK and you believe we are unlawfully processing your Personal Information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at to contact@highfidelity.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
  
  
• Contact us at contact@highfidelity.com.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with applicable legal requirements.

 Cookies and similar technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

 Opting out of email marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may contact us at contact@highfidelity.com.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

High Fidelity, Inc. is responsible and the data controller for processing your Personal Information. If you have questions or comments about this notice, you may email us at contact@highfidelity.com or by post to:

High Fidelity, Inc.

8581 Santa Monica Blvd, Ste 497

West Hollywood, CA, 90069

United States

Based on the applicable laws of your country, you may have the right to request access to the Personal Information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your Personal Information, please contact us at contact@highfidelity.com.